"Very friendly, professional service. Delivers "extras" (feeling of being appreciated as a guest). Personal touch. Hotel staff seems to be happy working here. "

Thank you for an excellent stay.

Possibly a light snack lunch option but overall can't really fault anything. Thanks for the lovely time.

We thought the 2 hour wait for our room, after travelling, tiresome, on our arrival. Change of selection on the menu would enhance the service. We have throughly enjoyed our short stay and please thank the staff for their friendly service.

Everything was first class, could not fault it. Some of poolside tables need attention but nothing serious.

We can honestly say that our stay was as close to perfection as we could have hoped. The little touches by all your staff were lovely and they were all fantastic and went out their way to make our stay memorable. Thank you.

We have no comments over vacation has been great at this hotel.

"To everyone at CDM. A big thank you from Anne & Ian Allan for looking after so well once again. A very happy, comfortable and pleasant stay. We look forward to seeing you again next year. Dalilla watch those cold towels!! Love, Anne & Ian "

Cups and saucers in room rather than beaches. Info in room regarding water spots and trips should be improved! Talk to local gov. regarding street outside through turn. Still the only hotel we have returned to, see you next year.

I can't think of anything. The Casa del Mar far exceeded our expectations. Lovely, friendly staff and cleanliness second to none!

You have a wonderful property here. We likely will not return due to distance from the USA but we will recommend to others. If we were to make any improvements, it would be these: More comfortable mattresses-ours was too hard. Better cushions on sun loungers-foam is worn out and totally compresses and really uncomfortable on the wood loungers. More info readily available in print form about things to do on Langkawi. T-shirt, tanktops, hats with Casa del Mar logo for purchase, good colors, sizes, fabric, styles(not just with crew neck). CD's of your fabulous painist for purchase. You do so many things well that it is hard to suggest improvements, but since you asked...

Everything was just perfect. Thank you.

Water in jacuzzi should be warm. Very few people use the facility because the water is the cold. Room facing the pool screened off a little more to give better privacy. We had a really enjoyable stay.

We have both enjoyed our short stay at your hotel. All the staff have been great. Special thanks to Peter.

Suggestions only - No criticism intended. Some better lightings around the bar area after sunset. Possibly weekly bill sumary with client receipts attached. Just had a weekly meetings for all visitors instead of another one for returnee's. Keep up the good work and don't price up too much. Thanks again.

It has been wonderful! Really enjoyed the pianist. The staff have been friendl, polite and helpful at all times.

Leave Casa del Mar as it is, don't spoil it.

Nothing, it's perfect.

This is the second time we've visited Casa del Mar. It's been a wonderful stay and we will be coming back again. The location is great, the staff are very friendly and efficient. We've been glad there is a gym to help keep some of the calories off!

"Attention to detail has been good. This is without doubt a little bit of paradise. The Valentines night was wonderful & we thank all the staff & Jason. The hard work that went into making a night not to forget. Thank you. Love & Best wishes "

One more an easy chair in the room.

Nothing. It has been wonderful. Thank you for such a pleasurable holiday.

We had a wonderful time here. Next time we are around, we sure will come back here.

"We had 3 evening meals at the restaurant & our compliments to the chef & staff. 5 star menu is so varied but all dishes are presented & prepared sensationally. All staff are always friendly & helpful. Love the "beach champagne" meeting & "Ginger Tom" meeting. Better TV channels with Star Sports and Star Movies. "

The evening menu in the restaurant would be better if it could be expended to include more short order lunch time or snack type items. Overall, the personal was extremely friendly, attentive and competent. A very special mention must be made to Hafiz at the pool bar, who is outstanding!

Bed lighting for reading could be better. Everything else fantastic. Couldn't fault a thing. Staff and service deserve a "great plus" !! Will definitely recommend to others. All the little "extras" make all the difference well done.

A little oriental music in between the andalusian, to give the place a feeling of being in asia, not in Madrid & see the phiosaphic behind it, that a little touch to the spanish athmosphere would not hurt.

More written information on restaurants and shopping in the local area. More occasions to meet other guest to share experiences of trips etc. (BBQ evening?) More drinking water in rooms. Ice replenished more often as it melts so quickly. However most of the time everything was great and the staff so friendly. Thank you all.

Don't change anything at all, everything is great! We were very happy with the services and staff friendliness. The welcome drink was a nice touch. We will certainly recommend the hotel to our friends.

It was great! Thank you very much!!!

Fabulous hotel. Spa 5 star. Ena, Jack & Dalilla 5 star.

This was an excellent hotel, yhe service and the surroundings were personal and unique. We really enjoyed our time here.

Change nothing!

cust_comments As to comfortable, everything is perfect. You may like to promote and enchance the visibility of the spa more. Also information packages of recreation, tours and tips and things to do in the local area.

Nothing - we were very happy with everything.

It is perfect!!! I hope we can come back once.

Superb resort, beautiful setting. Outstanding service. A special mention to Malik, always happy, friendly and helpful. Excellent pool service from Sean. Lovely room and gardens. Well done to management and to all the staff. Thank you!! Non smoking areas around the pool and beach would be nice.

"Everything is very comfortable. Your service around the clock is marvellous!! First time that we have experienced such an atmosphere. All other hotels in M'sia were good, yours is our No1 in 10 years. Unfortunately all holidays comes an end... we'll remember you a long time, I am sure! All the best to you all! "

It would be great if manicures and pedicures were offered at the spa. One or two simpler dishes on the evening menu would be good too. The pianist is a wonderful addition but the jazz version of Madonna's hits not to my taste! Overall, still fabulous!

Toothpick on tables. Replace showercaps or tell us only one provided. Standard of room cleaning variable - cafeteria not cleaned, empty loo roll not refilled - silly thing that let you down. The turndown service always turn up when we were in shower and never come back !!!! If you aim to be the best, it is hard work staying there!!! It was the fabulous stay and would happyly come back, the above gripes are very minor and did not spoiled our stay.

Perhaps more snack like food stuffs on room service list. Keep on with the lovely touches eg water around the pool, they make this hotel really special!

The only possible thing would be more hotwater in the shower. A very little thing representative of a wonderful hotel with great staff. Many thanks.

For us it was perfect. Thank you very much. Greetings to all the personal. We hope of coming back.

"Not much. Staff are fantastic and have made a good hotel (good food, great location, good facilities) into a great one. I love the personal touch and the quirky efficiently friendly service. "

Very little. All those members of staff in the front office, restaurant, room cleaning - led by Allan and Peter, were wonderfully kind, helpful and efficient and their constant attention made our holiday a wonderful experience. Nothing needs to be changed!!!

Music around pool variable and sometimes intrusive. Lighting in room could be improved. Other than small points above, everything excellent as usual. Pianist in lounge very good. We have some reservations about the resort in general (explosion of restaurant and spa) but think this will not stop us from returning next year. Thanks to all.

Bed turndown service after 7:30pm would be better, not whilst trying to get ready to go out for the evening. Otherwise all else was excellent. Staff star awards... Peter Ting, Dalilla and Jack.

About lighting: you should use energy efficient bulbs. I would also recommend that you use a card system once in the room to turn on all the lights and electricity therefore turning everything off when leaving the room. The guests seem to be early risers and they put towels on beach chairs very early in the morning making for poor selection (specially the wooden chairs on the beach) We throughly enjoyed our stay here. The friendliness and the attention to details made our stay a memorable one. We will come back next year!

Everything is just right, don't change it, so many friendly people.

More sunbeds facing the beach. Flag system to attrack service on the beach. Airport transfer service. Keep all the personal touches, they really make a difference. Keep the staff, it's a great team, everyone is really friendly, especially Hafiz at the bar, great service and a great asset to Casa del Mar. Thanks for an enjoyable stay!

"It was just great to stay with you. Very nice atmosphere, very friendly personal, a great location. Thank you! "

Other fruits than mango in the room. Pedicure and manicure at the spa. Bar table larger or smaller bar chairs, bar chair armrest at elbow heights. We felt never better than at Casa del Mar! Thank you very much for the excellent service, keep on going!

Wonderful place with wonderful people. We appreciate the small touches and cannot think of anything that could make our stay here except for an extra few days. Thanks

Thank you for your hospitality and kindness we could really enjoy and relax. We want to come to this hotel next time and we want to talk bahasa malayu. See you soon.

My wife and I throughly enjoyed our honeymoon here at Casa del Mar. The atmosphere and facilities are great as well as friendly staff which made for a very personal and warm stay. We would also like to recommend the staff by the name of Malik who was exceptionally friendly and kind. Can't wait to come back.

"Absolutely fantastic. You should all be very proud of yourselves. Anybody who complains really hasn't lived and needs to be "shot" immediately for having to life. Note: Perhaps bamboo curtains rather than cloth material may add to atmosphere in room. Breakfast: Perhaps hot buffet to add to variety. Just an observation, not a complaint. Fantastic, good luck and happy Christmas 2007. "

No complains, everything was ok. Will come again

Would have liked it availability of a lighter supper menu. Would like to say that we are very sad to leave and to thank all your lovely staff. We hope to come back one day.

We have had a wonderful stay at Casa del Mar, thank you to the efficient and skilled staff. We will be returning. I can think of nothing that could improve on stay. Congratulations.

We have enjoyed our short stay here immensely. The rooms, facilities and staff are excellent. We hope to come back in the not to distant future for a longer stay. Thank you all.

We had a fantastic stay and are sure to recommend or come back to CDM. Keep up the good work! Cheers.

I am very satisfied with the present service and facilities. Thanks for a good time!

"Generally good! Facilities, resort environment are clean and efficienly run. Most of all, I would like to give special thanks to the team of staff whom has made these an even more eventful experience. Much appreciation to Jason, Peter, Allan, Zainal, Rajes, Fazizan, Jalal and all. Thank you for the exceptionally wonderful service! "

Some salty snacks at mini bar in the room. BTW: Friendliness of the staff was unbelieveable good. Everybody was greeting and chatting whenever possible. Very good service attitude.

The put up bed in sitting area is not comfortable for a nine day stay. It may for the future be an idea to consider twin beds as even married couple do not always sleep in the same bed!

Wonderful holiday, service perfect. Accomodation great. Will return & recommend.

"Keep doing what you are doing! Our stay here has been fantastic, an amazing setting and facilities but of particular note is the friendly and helpful attitude of all staff which has made our honeymoon most memorable. Thank you to all for our wonderful stay. "

Fantastic second visit. Can't wait for third visit.

Not much really. Thanks to all the staff for making our holidays perfect.

The shower cubicle needs all the pinky brown scrubling off the grout. The seat cover in the is stained, so could be change. Otherwise, very nearly perfect! Thank you for a fabulous holiday. The staff are all fantastic.

We enjoyed our stay here very much. Poeple are very friendly and helpful. It's a beautiful place to stay.

Thought the staff were friendly and helpful. Thought room and facilities were good. All the little extras were appreciated. Overall a very relaxing and enjoyable stay. Thank you.

Happy hour! Spin the wheel is too difficult. Also...we noted on a couple of occasions that when drinks are bought for other rooms or vice versa, these drinks had been double counted as the bar staff seemed to get very confussed, which was probably down to our english. Apart from this all, Bar staff and two waitresses were lovely. Allan and Peter were very good too. Hope all the staff have a lovely Xmas and New Year. Loved the fashion show and Jason's new cocktails. Best wishes!

Feel rooms were less sumptious than other hotels/ boutiques we have been to but little touches were very nice. Service out of breakfast hours could have been a little speedier as could have the pool side bar. However the overall espression was fantastic. Think Dev's Tours should be advertised more as was a real highlights and thankfully no eagle feeding, really refreshing to see a hotel not jump on the band wagan.

Room housekeeping earlier than 2 to 3pm or later. Ice doesn't come till 6 to 7pm and mini bar not restocked unless phoned for it. e.g milk, soft drinks. We have throughly enjoyed the stay. The staff are delightful, the suite very nice.

Hard to imagine! Super stay. Terrific staff. Lovely setting.

The whole experience was fantastic, staff who go the extra mile, fabulous facilities, clean and comfortable. Spa-fantastic. Car hire-efficiently organised for us. Loved the coffee, library and free internet. Great strong cocktails. Can we take the staff home with us?